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| About Us WHO WILL BE DEALING WITH MY ORDER?'from Debbie Cripps' is a partnership. The partners are Debbie Cripps and her husband Jerry Cripps.We deal with all aspects of the business and are always happy to hear from you with any suggestions or comments.Our address is: 8, Christchurch Street West, Frome, Somerset BA11 1EQ.The telephone number is: 01373 454448 You can email us at: debbie@debbiecripps.co.ukOur website is: www.debbiecripps.co.uk |
| Making A Purchase HOW DO I SHOP ON-LINE?Shopping on-line is easy and quick. Just browse through the shop pages and when you spot an item you would like to purchase, click the 'add to basket' button once. When you have finished your shopping, view your shopping basket, where you can change quantities, or remove items if you change your mind. The thing to remember is that you can change your mind at any time.Please be patient as pages can take a little time to download depending on the internet connection.Goods are offered subject to availability and are not for third party resale. HOW DO I PAY FOR MY ORDER?We accept Visa, Mastercard, Switch, Solo and Maestro. We reserve the right to request alternative payment methods in certain circumstances.HOW WILL I KNOW THAT YOU HAVE RECEIVED MY ORDER?Please enter your e-mail address correctly as this is used to send you an acknowledgement of your order. If we have special offers we may use your e-mail address to tell you about them. If you prefer not to receive these e-mails, just let us know. |
| Postage and Packing HOW MUCH IS POST AND PACKING?Orders in the U.K, Isle of Man and Channel Islands- Free p&p for orders over £30.00 (orders £30.00 or under will be charged £2.50 p&p)Orders in Europe - £3.60 p&p.Orders outside Europe - £4.95 p&p.CAN I SHOP FROM OVERSEAS?Yes- we get many orders from outside the U.K. Your credit card company will convert the transaction to your own currency. Countries outside the EC will have VAT removed at the checkout stage. |
| Delivery Schedule HOW LONG WILL MY ORDER TAKE TO ARRIVE?Orders will be sent out within a week (often the next day) and if there is going to be a delay we will contact you. |
| Back Orders WHAT HAPPENS IF THE GOODS I ORDER ARE OUT OF STOCK? If we are not able to supply the item, you will not be charged for it, and your order will be dispatched promptly.Please be patient when you are waiting for your order because although the online shop is computerised, the packing is still done by our small team!If you need something urgently, you can always check it's availability by ringing us on 01373 454448 or e-mailing debbie@debbiecripps.co.uk |
| Tax Charges WILL I BE CHARGED VAT?Prices include VAT at 17.5% where applicable. 'from Debbie Cripps' is registered for VAT in the U.K VAT registration number 811 5538 47. Countries outside the E.C will have V.A.T removed at the checkout stage. |
| Credit Card Security IS SHOPPING ON-LINE SECURE?We take security very seriously.Credit card orders will be forwarded to HSBC Secure ePayments Card Processing which employs the highest levels of encryption for connections and utilises encoded check values designed to prevent data tampering.System Requirements: Operating System: Windows 98 and above. Supported Browsers: a) Internet Explorer Versions 5.5 and above with 128-bit of encryption. b) Netscape Navigator 4.75 with 128-bit and above (Netscape 6.0 and 6.2 not supported because of its password storing capability) but not Netscape 8. |
| Reaching Us HOW DO I CONTACT YOU IF NECESSARY?Our address is: 8, Christchurch Street West, Frome, Somerset BA11 1EQ.The telephone number is: 01373 454448 You can email us at: debbie@debbiecripps.co.ukOur website is: www.debbiecripps.co.ukWHAT IF I PREFER NOT TO SHOP ON-LINE? That's fine too! We are always happy to take orders over the telephone, you may use your credit or debit card, please have this ready when you ring. If you want to place an order by post just print off our order form, (found in the "Contact Us" section on our Home Page) fill in your name and address and the items you wish to purchase. You can then pop it in the post with a cheque or credit card details. Orders should be sent to-'from Debbie Cripps', 8 Christchurch Street West, Frome, Somerset. BA11 1EQUnited Kingdom. Telephone 01373 454448. |
| Privacy Policy WILL YOU PASS MY DETAILS ON TO ANYONE ELSE?We are covered by the Data Protection Act and do not sell or disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping basket once you have chosen an item, to store delivery addresses if the address book is used and to store details if you select the 'remember me' option. |
| Returns Policy WHAT IF I AM NOT SATISFIED WITH MY GOODS?Under consumer law you may return the goods provided they are in a saleable condition within 7 days for a full refund of the value, however postal costs are not refundable.If your goods are damaged when you receive them, we will replace the goods and the postage or give you a full refund if that's what you prefer.Our terms and conditions do not affect your statutory rights. |
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